WHAT WE COLLECT
We get information about you in a range of ways.
We may collect your name, postal address, email address, phone number, fax number, username, password, demographic information (such as your gender and occupation) as well as other information you directly give us whether on our Site or otherwise (your “Personal Data”) if, among other things, you:
We may get information about you from other sources such as customers and partners. Some customers have access to a portal which allows them (subject to appropriate terms and conditions) to upload or transfer text files for the purpose of the automated production of audio files. There will be occasion when the source material received by us will contain personal information. We may add this to information we get from this Site and other sites.
We may automatically log non personally identifiable information about you and your computer. For example, when visiting our Site, we may log your computer operating system type, browser type, browser language, the website you visited before browsing to our Site, access times, pages you viewed, how long you spent on a page, page interaction information (such as scrolling, clicks, and mouse-overs) and other information about your use of and actions on our Site. From time to time, we may release non personally identifiable information in the aggregate, e.g., by publishing a report on trends in the use of the Site or by releasing statistics about the behaviour of visitors on the Site. We may also collect potentially personally identifiable information such as Internet Protocol (IP) addresses for logged-in users and for users leaving comments on discussion board posts on the Site. We disclose any such personally identifiable information subject to the same policies described under “Sharing of Personal Data” below.
Does the Personal Data we collect make us a Data Controller or Data Processor?
We are a data controller for our business decisions, employee data, our operational systems and our AI voice solutions. However, there are occasions and activities where we act under instruction from customers or partners (who determine the content and inputs of text into our system) and they will be the data controller in that use-case (and we will be acting as data processor). The diagram helps explain the difference.
We log information using “cookies.” Cookies are small data files stored on your hard drive by a website. We may use both (1) session cookies (which are added automatically to your browser by the server software but not used by our Site and expire once you close your web browser) and (2) persistent or analytical cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on our Site; such cookies may record, among other things, the time of your first visit to the Site, the time of your most recent visit to the Site, the time of your current visit to the Site, which page(s) you visited on the Site, how long you stayed on the Site and how you located the Site. This type of information is collected to make the Site more useful to you and to tailor the experience with us to meet your special interests and needs. Many browsers are set to accept cookies until you change your settings. However, you can typically remove and reject cookies from our Site with your browser settings, or adjust your browser to tell you when a website tries to put a cookie on your computer. Users based in the European Union can opt out of these third-party cookies. This website is not connected to us and we are not responsible for its content. We only keep cookies for the duration of your visit to our Site, except in the case of cookies which remember you for future visits or where you save your login name as referred to above. If you remove or reject our cookies, it could affect how our Site works for you.
OUR LAWFUL BASES FOR COLLECTING AND USING YOUR PERSONAL DATA
We have listed a wide range of information-types in the previous section. Data protection laws requires DeepZen to have one or more lawful bases (as set out in the EU GDPR and UK GDPR) for processing and holding your Personal Data. The six forms of lawful basis that are available are summarised in the info-graphic below:
DeepZen works with many partners, customers and professionals involved in all aspects of the audio-output industries. This includes many such as authors, marketers, production companies, agencies, game developers, educators, voice artists, content creators, with whom we will have contractual obligation to fulfil– where we need to perform our agreements with each out of contractual necessity.
There are other occasions when DeepZen reserves the right to directly take your freely given, unambiguous and informed consent to our processing of your data. More often when you indirectly use our products or services – most likely when you use the services of a customer of ours who in turn will have recourse to a customer portal with us- you will have consciously consented to the processing of your information as part of that arrangement.
Please note however as a general rule, we do not rely on consent as a legal basis for processing your personal data although we will endeavour to adhere to all relevant “privacy in electronic communications” regulations and obtain your consent before sending third party direct marketing communications to you via email or text message. In any case you will always have the right to withdraw consent to marketing at any time by contacting us.
There will be many other occasions, especially for our out-reach initiatives and programmes where we validly rely on our legitimate interests as a modern business bringing our innovative solution to the market.
Please be assured, when we do use your data for outreach purposes, we will do so responsibly. We will ensure periodically that we continue to have a legitimate interest in doing so (in compliance with EU GDPR and UK GDPR ). This means that through this policy we are happy to commit to continually assessing our legitimate business needs against the needs to maintain and protect individual rights and freedoms. We are happy to make our up to date assessment of our legitimate interests available to you upon request.
In summary, we conduct a 3-stage test to challenge ourselves and confirm our legitimate interests to hold personal data as follows:
Finally, we ensure that our legitimate interests are prudently counterbalanced against the constant right of individuals to make a data access request to us (such as an objection to processing). Anyone can make such a request to us at any time.
USE OF PERSONAL DATA
We may use your Personal Data as follows:
SHARING OF PERSONAL DATA
Your Personal Data will not normally be disclosed to third parties except for where it is necessary for fulfilment of our obligations to you, or where we are obliged or permitted to do so by law (including, without limitation, through the terms of any customer terms and conditions or other agreement that may be in place ). We may share your Personal Data as follows:
We will not sell, resell, lease or license your Personal Data to any third parties but we may, if required for the purpose(s) for which your Personal Data was collected and processed, share it with our partners or with our service providers, for the specific scope of their provision of services.
We may also share aggregated and/or anonymized data with others for their own uses.
USE OF YOUR PERSONAL DATA OUTSIDE THE UK & EU
INFORMATION CHOICES AND CHANGES
Our marketing emails tell you how to “opt-out.” If you opt out, we may still send you non-marketing emails. Non-marketing emails include emails about your accounts and our business dealings with you.
You may send requests about Personal Data to our Contact Information below. You can request to change contact choices, opt-out of our sharing with others and update your Personal Data.
We have policies and technical measures in place designed to safeguard and protect your Personal Data against unauthorised access, accidental loss, improper use and disclosure. However, you should remember that electronic communications and the internet are not completely secure. While we will do our best to protect your Personal Data, the transmission of your data to us is done so at your own risk.
LINKS TO EXTERNAL SITES
For the limited amounts of personal data we hold, you have enshrined rights under the EU GDPR and UK GDPR:
151 Wardour Street
London W1F 8WE
Telephone: +44 20 3948 1833